TQM: Key to Enhancing Competitiveness and Cultural Heritage in Tourism

Authors

  • Triantafillos Chatzidimou Laboratory Teaching Staff University of Thessaly, Department of History, Archaeology and Social Anthropology, Volos
  • Panagiotis Ioakimidis Postdoctoral Museologist Researcher at Department of Archives, Library Science and Museology at Ionian University https://orcid.org/0000-0003-4400-3206

DOI:

https://doi.org/10.51699/ijcm.v26i.483

Keywords:

Tourism, culture, quality, management

Abstract

This article focuses on the importance of Total Quality Management (TQM) in the tourism and culture industry. The study employs the Five-Gap Model of Service Quality to analyze the N. & S. Tsalapatas Rooftile and Brickworks Factory in Volos as a unique cultural and touristic destination. The goal of the study is to understand customer expectations and to demonstrate how TQM can enhance the competitiveness and quality of the tourism and culture sector. The results show that TQM can contribute to the growth of competitiveness and the emergence of cultural and touristic heritage. The implications suggest that TQM can be effectively applied in the tourism and culture industry to improve the quality of services and customer satisfaction.

 

Author Biographies

Triantafillos Chatzidimou , Laboratory Teaching Staff University of Thessaly, Department of History, Archaeology and Social Anthropology, Volos

Chatzidimou Triantafillos is a computer science , laboratory teaching staff at University of Thessaly-Department of History, Archaeology and Social Anthropology.  Educator at University of Thessaly the last 10(ten) years, training in computer science-information technology theme, hardworking, accurate and corporate goal achiever. PhD candidate at Ionian University focusing on Total Quality Management (TQM) of archaeological museums of Greece

 

Panagiotis Ioakimidis, Postdoctoral Museologist Researcher at Department of Archives, Library Science and Museology at Ionian University

Ioakimidis Panagiotis is a Lecturer at University of Patras in ''Tourism Economics'' and  Postdoctoral Museologist Researcher at Department of Archives, Library Science and Museology at Ionian University, as well as Economist, Experienced bank associate. His book and publications have to do with culture and tourism.

 

References

Andersson, D. (2007). “The Tourist in the Experience Economy”. The Tourist in the Experience Economy, Scandinavian Journal of Hospitality and Tourism, 7:1, 46-58. ISSN: 1502-2250 (Print) 1502-2269 (Online),

DOI: 10.1080/15022250701224035.

Avelini Holjevac, I. (1996). “TOTAL QUALITY MANAGEMENT FOR THE HOTEL INDUSTRY AND TOURISM”. Vol. 2, No. 1, Pp. 67-80 I. Retrieved from https://hrcak.srce.hr/file/269082 [28 Jan 2022].

Barone, A. (2021). “Total Quality Management (TQM)”. Business Essentials. Guide to Mergers and acquisitions. Published in Investopedia. Retrieved from https://www.investopedia.com/terms/t/total-quality-management-tqm.asp [8 Fev 2022].

Chen, C.-H. (2011). “Improvement of QFD-based total quality for local cultural industries: procedural and empirical investigation”. Journal of the Chinese Institute of Industrial Engineers. Vol. 28(2). https://doi.org/10.1080/10170669.2010.546197 [3 Feb 2022].

Cram.com, (2021). “Importance of Total Quality Management in Tourism Industry”. Retrieved from https://www.cram.com/essay/Importance-Of-Total-Quality-Management-In-Tourism/PJEHYNYHQU [2 Feb 2022].

Cultural Institution of Piraeus Association, (2016). “The N. & S. Tsalapatas Rooftile and Brickworks Factory”. Retrieved from https://www.piop.gr/el/diktuo-mouseiwn/Mouseio-Plinthokeramopoieias-Tsalapata/to-mouseio.aspx# [2 Feb 2022].

DeFeo, J. A. (2019). “What is Total Quality Management?”. Published in Juran. Retrieved from https://www.juran.com/blog/what-is-total-quality-management/ [30 Jan 2022].

FTJ/YTF, (2022). “Mass tourism versus alternative tourism”. Foundation Tourism Jeunesse/ Youth Travel Foundation. Retrieved from https://ftj-ytf.org/blog/mass-tourism-versus-alternative-tourism [23 Jan 2022].

Gronroos, C. (1991). “Quality Comes to Service,” in The Service Quality Handbook, Scheuing, E. E. and Christopher, W. F. (Eds.). New York: American Management Association.

Kachwala, T., Sharma, A. & Rego, S. (2017). “Total quality management in tourism industry”. Journal of Business Management Studies. Vol. 13(2). DOI:10.5958/2321-2012.2017.00010.0.

Kasongo, C. & Moono, M. (2010). “Factors that lead to a successful TQM implementation: a Case Study on the Zambian Tourism Industry”. LAUREA. Retrieved from https://www.theseus.fi/bitstream/handle/10024/24619/Kasongo_Moono.pdf?sequenc [28 Jan 2022].

Kotler, P., Bowen, J. and Makens, J. (1996). “Marketing for Hospitality and Tourism”. Upper Saddle River, NJ: Prentice Hall.

McNeill, R. G. (2000). “Product/Services and Quality”. P2,S3,T1.

Laberge, L., O’ Toole, C., Schneider, J. & Smaje, K. (2020). “How covid-19 has pushed companies over the technology tipping point- and transformed business forever”. McKisney & Company. Retrieved from https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/how-covid-19-has-pushed-companies-over-the-technology-tipping-point-and-transformed-business-forever [23 Jan 2022].

Ministry of Culture and Sports, (2012). “History”. Retrieved from http://odysseus.culture.gr/h/1/eh152.jsp?obj_id=19022 [28 Jan 2022].

Pratt, M. K. (2019). “Total Quality Management (TQM)”. Published in TechTarget. Retrieved from https://searchcio.techtarget.com/definition/Total-Quality-Management [28 Jan 2022].

UNWTO, (2021). “Tourism and covid-19- Unprecedented Economic Impacts”. Retrieved from https://www.unwto.org/tourism-and-covid-19-unprecedented-economic-impacts [23 Jan 2022].

Downloads

Published

2023-03-23

How to Cite

Chatzidimou , T. ., & Ioakimidis, P. (2023). TQM: Key to Enhancing Competitiveness and Cultural Heritage in Tourism . International Journal of Culture and Modernity, 26, 51–61. https://doi.org/10.51699/ijcm.v26i.483

Issue

Vol. 26 (2023): March 2023

Section

Articles

License

Copyright (c) 2023 Triantafillos Chatzidimou , Panagiotis Ioakimidis

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.