Analysis of Organizational Performance at SMK Negeri I Amurang with Balance Scorecard Approach


  • Hendrik V. Kumajas Postgraduate Student of Management Program, Faculty of Economics and Business, Sam Ratulangi University Manado, Indonesia
  • Bernhard Tewal Department of Management Program, Faculty of Economics and Business, Sam Ratulangi University Manado, Indonesia
  • Rudi S. Wenas Postgraduate Student of Management Program, Faculty of Economics and Business, Sam Ratulangi University Manado, Indonesia


Educators, Students, Scorecard


Realization of school operational assistance funds in 2018 was Rp. 638,400,000.- and in 2019 of Rp. 945,745,600.- From the existing amount, it can be seen that there was an increase in the realization of school operational assistance at SMK Negeri I Amurang by 48.14%. Likewise, the use of school operational assistance funds increased by 0.596 or 59.62%. The remaining use of school operational assistance funds in 2018 to 2019 decreased by 0.179 or decreased by 17.89. In 2020 the realization of school operational assistance funds at SMK Negeri I Amurang was Rp.721,789,827.- with the use of funds of Rp.721,789,827.- so that the use of these funds was used up. The level of student perception regarding educator services at SMK Negeri I Amurang was obtained based on a questionnaire of 100 respondents. The dominance of perception in the satisfactory category. The results of the calculation of data regarding students' perceptions of the services of educators at SMK Negeri I Amurang show the percentage of the level of service for teaching staff at SMK Negeri I Amurang. Based on the five dimensions of service quality, the highest score is in the tangibles dimension (physical evidence) with a score of 71.2% included in the satisfactory category. Assessment scores of students' perceptions of the services of educators are tangibles (73.8%), reliability (70.7%), responsiveness (73.6%), assurance (68.6%), and empathy (69.5%). Thus, students' perceptions of the services of educators at SMK Negeri 1 Amurang are in the satisfactory category. Data related to the dimensions of physical evidence (tangibles), which consists of 4 indicators. The result of the highest percentage of the 4 indicators in the dimensions of physical evidence (tangibles) is having work accuracy (80.4%), while the percentage results of other indicators have work discipline (76.8%), supporting equipment in the implementation of work (71.2%) and has a creative and innovative nature of work (67.0%). Thus, the dimensions of physical evidence (tangibles) used to evaluate the service quality of educators at SMK Negeri I Amurang are in the satisfactory category.


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How to Cite

Kumajas, H. V., Tewal, B., & Wenas, R. S. (2021). Analysis of Organizational Performance at SMK Negeri I Amurang with Balance Scorecard Approach. International Journal of Culture and Modernity, 5, 12–27. Retrieved from