TQM: Key to Enhancing Competitiveness and Cultural Heritage in Tourism

Authors

  • Triantafillos Chatzidimou Laboratory Teaching Staff University of Thessaly, Department of History, Archaeology and Social Anthropology, Volos
  • Panagiotis Ioakimidis Postdoctoral Museologist Researcher at Department of Archives, Library Science and Museology at Ionian University https://orcid.org/0000-0003-4400-3206

DOI:

https://doi.org/10.51699/ijcm.v26i.483

Keywords:

Tourism, culture, quality, management

Abstract

This article focuses on the importance of Total Quality Management (TQM) in the tourism and culture industry. The study employs the Five-Gap Model of Service Quality to analyze the N. & S. Tsalapatas Rooftile and Brickworks Factory in Volos as a unique cultural and touristic destination. The goal of the study is to understand customer expectations and to demonstrate how TQM can enhance the competitiveness and quality of the tourism and culture sector. The results show that TQM can contribute to the growth of competitiveness and the emergence of cultural and touristic heritage. The implications suggest that TQM can be effectively applied in the tourism and culture industry to improve the quality of services and customer satisfaction.

 

Author Biographies

Triantafillos Chatzidimou , Laboratory Teaching Staff University of Thessaly, Department of History, Archaeology and Social Anthropology, Volos

Chatzidimou Triantafillos is a computer science , laboratory teaching staff at University of Thessaly-Department of History, Archaeology and Social Anthropology.  Educator at University of Thessaly the last 10(ten) years, training in computer science-information technology theme, hardworking, accurate and corporate goal achiever. PhD candidate at Ionian University focusing on Total Quality Management (TQM) of archaeological museums of Greece

 

Panagiotis Ioakimidis, Postdoctoral Museologist Researcher at Department of Archives, Library Science and Museology at Ionian University

Ioakimidis Panagiotis is a Lecturer at University of Patras in ''Tourism Economics'' and  Postdoctoral Museologist Researcher at Department of Archives, Library Science and Museology at Ionian University, as well as Economist, Experienced bank associate. His book and publications have to do with culture and tourism.

 

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Published

2023-03-23

How to Cite

Chatzidimou , T. ., & Ioakimidis, P. (2023). TQM: Key to Enhancing Competitiveness and Cultural Heritage in Tourism . International Journal of Culture and Modernity, 26, 51–61. https://doi.org/10.51699/ijcm.v26i.483

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Articles